AI, Crowd Sourcing Manager - GT

AI, Crowd Sourcing Manager - GT

Description

Position Description:

This role will involve leading a Sourcing team in the building and management of candidate pipelines, global advertising, the management of customer targets & delivery expectations.

Responsibilities:

• Manage the business and global operational activities of multiple recruitment projects/programs that are active in multiple countries.
• Leading and developing a team of recruitment professionals to ensure the development and delivery of recruitment priorities aligned with the business objectives.
• Scheduling Team meetings and off-sites ensuring team members are up to date on any ramp changes/updates.
• Providing a daily overview of project status updates to the Director of Recruitment.
• Building effective relationships with internal and external stakeholders to ensure engagement and alignment with recruitment strategies.
• Effectively communicate and integrate with customer teams and lead the recruitment agenda through the delivery of presentations at quarterly business reviews with customers.
• Work with the PMO & Sales teams to establish recruitment requirements in the setup of new programs including customer requests for proposals (RFPs) and requests for information (RFIs).
• Ensure that tools, techniques, and knowledge are leveraged and implemented between recruitment programs where appropriate.
• Responsible for generating advertising efficiencies and centralizing updated project templates & processes.
• The Management of ATS upgrades & testing requests.
• Interviewing & Ensuring New/existing team members are inducted and trained to a high standard.

Additional Requirements:

• There may be a requirement to be available to travel for off-site customer visits.
• Overtime may be required to meet customer deadlines.
• You may be required to perform other duties as necessary.

Skills & Experience:

• 6+ years recruitment experience
• 3+ years as Team Leader in Recruitment
• Experience in Tech hiring and University relationship will be a plus
• Good written and verbal command on English
• Advanced level Excel
• It essential that the successful candidate has experience of working in a fast-paced, customer-focused environment
• Effective leadership, interpersonal, listening and communication skills
• High level planning & project management skills
• The ability to find ways of solving or pre-empting problems

Educational Requirements:

• 4th level qualification preferred (or business experience to that level)

If applying from TELUS Digital - Mandatory requirements:

• Meeting or exceeding metrics in your current role for the last 6 months
• Minimum of 95% of attendance
• Minimum of 12 months as a TELUS Digital employee
• Minimum of 12 months in your current position or account.
• No active hints for success
• Schedule flexibility
• Able to work on-site (if required)

**At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment , including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity. Send us your complete resume in English.

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iXTM, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.