Airline Operations Support Specialist

Airline Operations Support Specialist

We are looking for an Airline Operations Support Specialist to provide exceptional customer service for a leading airline.

In this role, you will assist passengers with inquiries, reservations, flight changes, and general support, ensuring a seamless travel experience.

The ideal candidate is customer-focused, detail-oriented, and able to thrive in a fast-paced environment.

Key Responsibilities:

• Provide customer support via phone, email, and chat regarding flight reservations, cancellations, baggage policies, and general inquiries.
• Assist passengers with rebooking, refunds, and travel disruptions while ensuring a positive customer experience.
• Coordinate with internal teams, airport staff, and airline representatives to resolve passenger concerns efficiently.
• Maintain accurate records of customer interactions and process necessary documentation as per airline policies.
• Stay updated on airline policies, industry regulations, and travel restrictions to provide accurate information.
• Handle escalations professionally, ensuring timely resolution and customer satisfaction.
• Uphold safety, security, and service standards in accordance with airline regulations.

Requirements:

• Education: High school diploma or equivalent
• Experience: Previous experience in customer service, preferably in the airline or travel industry.
• Skills:
  • Excellent verbal and written communication in English
  • Strong problem-solving and multitasking abilities.
  • Proficiency in airline reservation systems
  • Ability to remain calm under pressure and handle difficult situations with professionalism.
• Other: Availability to work flexible shifts, including evenings, weekends, and holidays.

Benefits:

• Competitive salary and benefits package.
• Career growth opportunities in the airline industry.
• Dynamic and inclusive work environment.
• Employee travel perks and discounts.

If you have a passion for customer service and want to be part of a top team, we encourage you to apply today!

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iXTM, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.