Customer Success Development Representative

Customer Success Development Representative

***Applicants should be available and willing to work on-site**

Position Overview:

As a Customer Success Development Representative (CSDR), you play a crucial role in driving customer engagement and retention by ensuring our clients connect with their Customer Success Manager (CSM). Your mission is to help customers recognize the value of these meetings, ensuring they get the most out of our platform while positively impacting our bottom line.

This role is a fantastic entry point into the tech industry, offering a chance to develop strong communication skills, build relationships with clients, and gain deep knowledge of customer success strategies.

Key Responsibilities

• Engage with clients via outbound calls and emails to schedule meetings with their CSM.
• Communicate value - help customers understand why connecting with a CSM will enhance their experience and success.
• Drive impact by securing as many meetings as possible, as CSM meetings directly influence customer retention and expansion.
• Collaborate with the CS team to ensure smooth handoffs and alignment on customer needs.

Functional competencies:

• English - B2 - Required
  • Oral and written comprehension
  • Appropriate use of language
• Advanced understanding of Google Apps for Work tools (ie: Google Drive, Google Calendar, Gmail)
• Strong communication and interpersonal skills.
• A proactive, results-oriented mindset with the ability to handle objections.
• Highly organized with excellent time management.
• A team player who is eager to learn and grow within Customer Success and the tech industry.

Qualifications:

• Business Administration, Industrial Engineering or related career - Desirable
• 1 year of customer facing experience - Mandatory

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iXTM, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.