Freelance Danish-speaking Customer Support Consultant (EU-based)

Freelance Opportunity: Danish-speaking Customer Support Consultant (EU-based - 3 Months Onsite in Sofia, Bulgaria)

Location: Sofia, Bulgaria (temporary relocation required)

Contract Type: Freelance (invoice-based)

Eligibility: EU-based freelancers only

Duration: 3 months

Start Date: Immediate / rolling

Languages Required: Fluent Danish & English

About the Project

We're hiring EU-based freelancers to join a 3-month customer support project onsite in Sofia, Bulgaria. As a Danish-speaking Customer Support Consultant, you’ll work with a well-known international client in the digital services space, helping users via phone, email, and chat. You don’t need a tech background - just excellent communication skills and a genuine interest in solving problems. This is a freelance contract. You must be able to invoice as a freelancer or through your own legal entity within the EU. This is not an employment position and standard company benefits do not apply.

What’s Included

Relocation Support - travel and short-term accommodation in Sofia covered

Paid Training - full onboarding and systems training provided onsite

Performance-Based Bonus - tied to quality, efficiency, and satisfaction metrics

Supportive Work Environment - diverse, international project team

Work Experience with a Global Tech Client

Key Responsibilities

Provide customer support via phone, email, and chat

Follow structured guides to resolve user issues professionally and efficiently

Use internal systems (CRM/ticketing) to log and manage support cases

Meet service-level targets (quality, response times, resolution rates)

What You'll Need:

Fluent Danish and English communication skills

Strong interpersonal abilities and customer service orientation

Ability to follow structured guides and processes

Excellence in active listening and problem-solving

Adaptable and quick to learn new processes and technologies

Self-motivated with a passion for customer satisfaction

Ideal Candidate Profile:

Customer-focused mindset and delivering exceptional service

Excellent communication style, ability to explain complex concepts simply

Ability to troubleshoot issues and find creative solutions

Collaborates and shares knowledge, and contributes positively to team dynamics

Embraces change, learns quickly, and maintains composure under pressure

The best part? No tech background needed! We're looking for enthusiastic individuals who are ready to learn and are passionate about helping others. Our comprehensive training program will equip you with all the product knowledge you need to succeed.

Does it sound like the perfect job for you? APPLY NOW!

About us:

TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

EU Permit is required apply

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iXTM, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.