Gaming Support Specialist (Back Office)

Gaming Support Specialist

We are looking for a Gaming Support Specialist (Advanced English) to assist gamers with technical issues, account inquiries, and in-game support. This role requires a passion for gaming, strong problem-solving skills, and excellent communication abilities to ensure players have a seamless and enjoyable gaming experience. The ideal candidate is tech-savvy, customer-focused, and eager to engage with the gaming community.

Key Responsibilities

• Provide advanced English customer support for gamers via chat, email, and phone.
• Assist with troubleshooting game crashes, connectivity issues, and technical bugs.
• Guide players through account recovery, billing issues, and in-game purchases.
• Offer solutions for gameplay-related inquiries, including quests, achievements, and in-game mechanics.
• Report game-related issues, glitches, and feedback to development teams for improvements.
• Foster a positive gaming community by enforcing fair play and platform policies.
• Stay updated on game updates, patches, and industry trends to provide accurate information.

Requirements

Education: High school diploma or equivalent

Experience: Previous experience in gaming support, technical support, or customer service preferred.

Languages: Advanced English is required.

Skills: Strong knowledge of gaming platforms, consoles, and PC troubleshooting. Excellent problem-solving skills and ability to provide step-by-step guidance. Passion for gaming and familiarity with popular titles, genres, and trends. Strong written and verbal communication skills with a gamer-friendly approach. Ability to multitask and work efficiently in a fast-paced gaming support environment.

Other: Availability to work flexible shifts, including evenings, weekends, and holidays.

Benefits

• Competitive salary and performance-based incentives.
• Career growth opportunities in gaming, customer service, and tech support.
• A dynamic and fun work environment with a gaming-friendly culture.
• Exclusive access to game previews, updates, and company gaming events.

If you love gaming and helping players, this is your chance to turn your passion into a career! Apply today and join our gaming support team.

About Company

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iXTM, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.