Health Care Specialist

Health Care Specialist

Position overview:

The Customer Care Representative - Intermediate are the liaisons between our company and our patients. The Customer Care Representative - Intermediate aim to accept ownership for effectively solving issues, complaints, and inquiries from our patients in an empathetic manner. Customer satisfaction is at the core of every decision and behavior on our team.

Key responsibilities:

Customer Care Representative - Intermediate - Centrum Health job description is intended to point out major responsibilities within the role, but it is not limited to these items:

• Manage large amounts of inbound and outbound calls promptly.
• Follow communication “scripts” when handling different topics.
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Build sustainable relationships and engage patients by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Frequently attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.
• Projects as assigned.

Requirements:

Advanced English Level Schedule flexibility - Required. Previous experience in customer support; healthcare experience is a plus

Core Competencies:

• Managing self-development
• Embracing technology
• Focusing on customers
• Giving support

Functional competencies:

• Strong phone and verbal communication skills along with active listening.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities, and manage time effectively.

Qualifications:

English - B2 :

• Oral and written comprehension (Grammar)
• Appropriate use of language (Excellent written and verbal communication).

High school diploma

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iXTM, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.