Ride Sharing Services Customer Experience Specialist

Customer Experience Specialist

Description

About the roleWe are seeking a dynamic and customer-focused Customer Experience Specialist to join our CX team environment. This role focuses on delivering exceptional support through meaningful customer interactions, requiring strong verbal and written communication skills, empathetic listening, and the ability to provide comprehensive solutions. The ideal candidate thrives in fast-paced settings, excels at building customer relationships, and consistently ensures positive experiences that enhance customer satisfaction and loyalty. Your expertise in understanding customer needs, resolving complex inquiries, and maintaining high service standards will be crucial in creating seamless customer journeys and fostering long-term relationships.Key Responsibilities

• Manage inbound calls, chats and/or emails, providing efficient and friendly customer service in English.
• Resolve order and delivery challenges with a customer-centric approach.
• Utilize active listening skills to understand and address customer needs effectively.
• Collaborate with team members to optimize the delivery process.
• Maintain up-to-date knowledge of products, services, and company policies.
• Document customer interactions accurately for quality assurance.
• Achieve performance metrics related to interaction handling and customer satisfaction.
• Contribute to the development of best practices in customer service.
• Participate in ongoing training to enhance customer service.

Requirements

• Experience: 6+ months of experience in customer service (required).
• Schedule flexibility (evenings, weekends and holidays).
• Work Modality: Must be flexible to work on-site.
• Education: Minimum High School Diploma or equivalent certification required.
• Language: English B2 Spoken & Written (CEFR).
• Legal Documentation:
  • NIT
  • DPI

Join our team and develop your expertise in customer service and sales while providing exceptional support to drive client satisfaction and business growth!If you have any questions or comments about this open position, write to:sourcing.recruitment@telusinternational.com
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iXTM, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.