Banking Services Specialist

Banking Services Specialist - Customer Service (English)

Description

We are seeking a Banking Services Specialist - Customer Service (English) to provide exceptional customer support for our banking services. This role involves assisting customers with a wide range of banking-related inquiries, including account management, transactions, loans, and banking products. The ideal candidate will have a strong customer service background, excellent communication skills, and a solid understanding of banking services and procedures.Key Responsibilities:Assist customers with inquiries related to bank accounts, transactions, and services.Guide customers through account management, including deposits, withdrawals, and account maintenance.Provide information on banking products and services, such as loans, credit lines, and savings accounts.Resolve issues related to account discrepancies, fees, and transaction errors.Assist customers with online banking platforms, mobile apps, and digital tools.Handle inquiries related to fraud, unauthorized transactions, and security concerns.Collaborate with internal teams to resolve customer concerns and improve service delivery.Maintain up-to-date knowledge of banking regulations, products, and industry trends.Requirements:Education: High school diploma or equivalentExperience: Previous experience in customer service, banking, or financial services is preferred.Languages: Fluency in English is required.Skills:Strong communication and problem-solving skills to effectively assist customers.Proficiency in banking software, customer service platforms, and Microsoft Office Suite.Ability to handle sensitive financial information with confidentiality and accuracy.Strong attention to detail and organizational skills.Other: Availability to work flexible shifts, including evenings, weekends, and holidays.Benefits:Competitive salary and benefits package.Opportunities for career growth and advancement within the banking sector.A dynamic, inclusive, and supportive work environment.Professional development programs and certifications.If you’re passionate about customer service and have a strong interest in banking, apply today to be part of a growing team!
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iXTM, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.