Content Moderation Specialist

Content Moderation Specialist (English)

We are looking for a Content Moderation Specialist (English) to ensure that user-generated content aligns with platform guidelines, company policies, and community standards. This role involves reviewing, analyzing, and moderating online content to maintain a safe and engaging digital environment. The ideal candidate is detail-oriented, has excellent judgment, and can handle sensitive content while maintaining professionalism.

Key Responsibilities:

• Monitor, review, and moderate user-generated content in accordance with platform policies and community guidelines.
• Evaluate flagged content, taking appropriate action to remove, restrict, or escalate as necessary.
• Respond to user inquiries regarding content decisions with professionalism and clarity.
• Identify and report trends, potential risks, and violations to ensure a safe online community.
• Work closely with internal teams to improve moderation policies and strategies.
• Maintain detailed records of moderation decisions and escalations.
• Stay updated on industry trends, evolving community standards, and emerging content risks.

Requirements:

• Education: High school diploma or equivalent
• Experience: Previous experience in content moderation, social media management, or customer support preferred.
• Languages: Fluency in English is required.
• Skills:
  • Strong understanding of online communities, social media platforms, and digital content trends.
  • Excellent analytical and decision-making skills with the ability to assess complex situations.
  • Strong written communication skills and the ability to handle sensitive topics with professionalism.
  • Ability to remain objective and resilient when dealing with challenging or sensitive content.
  • Detail-oriented with strong organizational skills.
  • Ability to work efficiently in a fast-paced, team-oriented environment.
• Other: Willingness to work in shifts, including evenings, weekends, and holidays.

Benefits:

• Competitive salary and benefits package.
• Career growth opportunities in content moderation and digital operations.
• A dynamic and inclusive work environment.
• Professional training on moderation guidelines and community engagement.

If you are passionate about maintaining safe and positive online experiences, apply today and join our team!

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iXTM, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.