Customer Service

We’re hiring at Güntner: Customer Service Representative

Position Objective: The Customer Service Representative is responsible for ensuring customer satisfaction through effective communication with all departments involved in the order process, in alignment with the company’s core mission.

Responsibilities:

• Customer data management and negotiation: Handle relevant customer information and coordinate negotiations to ensure effective agreements and strong business relationships.
• Order tracking with internal departments: Provide timely follow-up on orders, coordinating with various departments to ensure on-time and accurate fulfillment.
• Operational issue resolution: Identify, manage, and resolve issues related to orders, deliveries, or internal processes to ensure customer satisfaction.
• Sales team support: Offer direct assistance and operational support to the commercial team, providing tools, information, and solutions to enhance performance.

Requirements:

• Education: Completed Bachelor’s or Engineering degree (LNI, LRI, IIA, or related field)
• Experience: Minimum of 3 years in Customer Service
• Language: Advanced conversational English is essential
• Technical skills: Intermediate SAP and proficiency in Microsoft Office Suite

Key Skills:

• Leadership
• Strong communication skills
• Negotiation
• Teamwork
• Effective communication