Director of Patient Engagement (Refills and Inbound Pharmacy Team)

Director of Patient Engagement - Refill management and inbound pharmacy call operations team Location: Remote

Shields Health Solutions is seeking a dynamic, strategic, and hands‐on leader to oversee a key portion of our Specialty Pharmacy Engagement Center (EC) operations. This role is ideal for an experienced leader with a strong healthcare or pharmacy operations background, proven leadership in scaling high‐performing teams, and a record of driving operational excellence in a fast‐growing environment.

As the Director of Patient Engagement, you will be responsible for leading a team of managers and supervisors who oversee Patient Engagement Specialists, ensuring the delivery of high‐quality, patient‐centered support services. You will drive operational efficiency, best‐practice adoption, and process improvement initiatives while fostering a culture of accountability, engagement, and professional development.

Success in this role requires a visionary leader and problem‐solver who can challenge the status quo, drive innovation, and impl... (truncated)