Global Financial Services Specialist

About the role

This role specializes in CX solutions for the financial services industry. The Global Financial Services Specialist supports customers with money transfers, compliance, fraud prevention, and account inquiries. The role requires strong communication, problem-solving, and attention to detail. Responsibilities include handling transactions, troubleshooting issues, ensuring compliance, and delivering high-quality service across multiple channels. Candidates must understand financial regulations and risk assessment. This fast-paced role focuses in the financial sector while maintaining service excellence and security.

Key Responsibilities

• Provide professional phone support for complex financial service inquiries.
• Process and verify money transfers and payment status updates with high accuracy.
• Implement compliance procedures and fraud prevention measures.
• Handle customer escalations with attention to financial security protocols.
• Analyze transaction patterns to identify service improvement opportunities.
• Document customer feedback to enhance financial support processes.
• Maintain service quality during high-volume periods.
• Coordinate with management to optimize workflow efficiency.
• Conduct follow-up communications to ensure complete resolution.
• Collaborate with Operations teams to strengthen security and service procedures.

Requirements

Experience: 1+ years of experience in financial services, banking, or related fields (Desirable).

Schedule flexibility (evenings, weekends and holidays).

Work Modality: Must be able to work on-site

Education: Minimum High School Diploma or equivalent certification required.

Language: English B2 Spoken & Written (CEFR).

Legal Documentation:

NITDPI

Join our team and be part of a dynamic environment where you can develop your technical expertise and provide exceptional support to clients!

If you have any questions or comments about this open position, write to: sourcing.recruitment@telusinternational.com

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iXTM, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.