Legal Operations Billing Clerk

Legal Operations Billing Clerk

Description

***Applicants should be available and willing to work on-site and/or from home depending on business needs.***

Legal Operations Billing Clerk - Guatemala & El Salvador

Responsibilities:

• Manage legal billing, including operationalization of the TELUS External Counsel Billing Policy, audit of legal invoices, and potential process improvements.
• Respond to billing process inquiries in a professional and timely manner.
• Review invoices to ensure that they are in compliance with the TELUS External Counsel Billing Policy
• Work with AP to resolve any payment issues.
• Act as the system administrator and primary point of contact for support requests related to TLRA’s e-billing system (Legal Tracker)
• Create and set up new matters in Legal Tracker.
• Proactively identify and address potential billing issues to streamline the billing process and enhance overall efficiency.
• Manage the Legal Operations mailbox.
• Support Legal Operations projects as needed.

Requirements & Core competencies:

• Flexibility to work on-site
• Schedule flexibility
• Giving support
• Focusing on customers
• Embracing technology
• Managing self-development

Qualifications:

• Bachelor’s degree preferred, paralegal certificate or equivalent experience.
• At least 1-2 years of relevant experience.
• Experience working with financial and e-billing applications, e.g. SAP, Legal
  Tracker.
• Excellent written and communication skills.
• Solution-oriented problem solver who provides proactive and creative solutions
  and strategies in response to internal and external clients’ needs
• Ability to identify issues and respond effectively with sound judgment skills.
• Strong computer skills including legal technology, database software and
  proficiency with productivity software including word processing, spreadsheets,
  and presentations, electronic signature and cloud storage software.
• Attention to detail
• Ability to take initiative and figure out what needs to be done.
• Willingness to learn
• Ability to prioritize and multitask while meeting tight deadlines.

Great to have

• Experience working at an in-house legal department or a law firm.

Equal Opportunity EmployerAt TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iXTM, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.