Senior Customer Experience Specialist
Senior Customer Experience Specialist
Come and be yourself with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that's bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we're waiting with open arms.
About the role
We're looking for a Senior Customer Experience Specialist to join our Customer Experience team and own the investigation and resolution of some of our most complex customer issues.
This role sits at the centre of Customer Experience and Engineering. You'll investigate complex technical issues, work directly with customers, partner closely with CX Engineering, and help ensure our customers receive thoughtful, timely resolutions.
Every day is different. Some investigations can be resolved quickly, while others require deep investigation, multiple stakeholders and close collaboration across teams. If you enjoy solving complex problems, working in a fast-moving environment and continuously improving how things are done, we'd love to hear from you.
