Senior Director, Omnichannel Experience Solutions – Success

Responsibilities

• Oversee and lead the development/deployment of key strategic digital product/solutions
• Ensure target business benefits as part of EVERSANA’s digital growth strategy
• Engage with senior executives and report on initiative state and performance
• Deliver excellent business results through team efforts
• Lead development and execution of the EVERSANA ESS Sales & Marketing plan
• Assist new business pitch preparation and presentations
• Manage Affinity Marketplace SOW Addendums workstream
• Lead Omnichannel Advisory Council management and customer engagements
• Partner with various teams to define project approaches and plans for omnichannel initiatives
• Promote a culture of continuous improvement and compliance

Requirements

• 18+ years of product leadership/management experience on digital products and/or technology-driven solutions
• 10+ years of experience with traditional project/program management (managing project managers)
• Well-versed in Agile framework
• 10+ years of experience with managing large-scale, cross-functional and global project teams
• Excellent interpersonal skills
• Excellent communication skills (written and verbal)
• Excellent organizational skills with attention to detail
• Proficiency in common software applications like Microsoft Office (Word, Excel, PowerPoint)
• Ability to define problems, collect data, establish facts, and draw valid conclusions

Core Competencies

Demonstrates extensive product leadership and management experience in digital products and technology-driven solutions, with a strong focus on Agile methodologies and cross-functional team collaboration. Proven ability to drive business results and manage large-scale projects while promoting continuous improvement and compliance.

Tools & Technologies

• Microsoft Office