Senior Director, Procure to Pay, Global Process Leader

Responsibilities

• Own end-to-end process performance and strategy for the Procure-to-Pay (P2P) tower
• Serve as the primary business-facing partner for assigned functional leaders
• Own escalation accountability for P2P service gaps
• Govern the BPO vendor relationship for the P2P tower
• Lead daily and weekly operating cadence to manage invoice volumes, payment runs, capacity, throughput, and backlog
• Own SLA and KPI performance across P2P
• Forecast demand trends and align vendor staffing and capacity plans accordingly
• Ensure execution and documentation of process controls and audit requirements
• Build and prioritize continuous improvement pipeline including automation and simplification
• Partner with Process Excellence and Digital teams to deliver measurable productivity gains across P2P

Requirements

• 12 or more years of professional experience of increasing responsibility and complexity in process operations or IT service delivery leadership roles
• 7 or more years of management experience
• Strong operational leadership with deep understanding of P2P processes
• Expertise in P2P KPI management, root cause analysis, and structured escalation frameworks
• Experience managing outsourced or hybrid retained-vendor delivery models
• Capacity planning and workforce optimization capability
• Experience managing outsourced service providers and SLA-based environments
• Demonstrated experience leading or partnering on automation, AI-enabled workflow, or intelligent process redesign initiatives
• Demonstrated track record of driving year-on-year productivity improvement
• Excellent oral and written communication skills for effective collaboration