Senior Manager, Solutions Consulting

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI‐first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we look for passionate people to join our mission. If you’re ready to help the world’s best companies optimize their digital applications, we invite you to explore a career with us!

Senior Manager, Customer Advocacy

At New Relic, we’re building the future of observability: a platform that empowers businesses to thrive in a world increasingly powered by AI. We are looking for a high‐impact Senior Manager, Customer Advocacy, to lead technical teams including Solution Consultants (SC), Solution Architects (SA), and Technical Success Managers (TSM) across the region.

Overview

Reporting to the VP of Customer Advocacy, you will be responsible for the day‐to‐day technical execution of the business and operationalize the technical strategy to drive growth, expansion, and continued success across APJ.

Responsibilities

• Operationalize Market Strategy: Execute an APJ‐specific go‐to‐market strategy that aligns with global objectives and local market demands.
• Drive Revenue Growth: Partner closely with Sales leadership to drive new customer acquisition and platform expansion; ensure technical teams deliver against sales targets, NRR, and ARR goals.
• Leadership & Coaching: Lead and mentor a high‐performing team of technical professionals; foster a culture of accountability, collaboration, and continuous learning that reflects business values.
• Stakeholder Relationships: Cultivate relationships with technical leaders and key stakeholders at major accounts, acting as a trusted advisor and ensuring New Relic’s value proposition is realized.
• Platform Adoption: Drive value‐led interactions to ensure sustainable platform usage; help customers mature their observability practices and instrument business‐critical applications to maximize ROI.
• Technical Excellence: Maintain high standards for technical delivery, ensuring the team provides compelling "Points of View" and high‐quality technical demonstrations/proofs of value.
• Cross‐Functional Collaboration: Work with Product, Engineering, and Global Support to advocate for the specific needs and product requirements of the market.
• Partner Support: Support the partner ecosystem by aligning technical resources to drive success through our strategic partners.

Qualifications

• 12+ years of experience in technical sales, solution consulting, or customer success, with at least 5:7 years in people management (leading managers or high‐level individual contributors).
• Proven Leadership: A track record of leading technical teams, with a focus on achieving revenue growth and operational excellence.
• Sales Alignment: Strong understanding of sales methodologies (e.g., MEDDPICC) and experience partnering with enterprise sales teams to close complex deals.
• Technical Acumen: Strong background in cloud computing (AWS, Azure, GCP) and observability; familiarity with AI (Generative, Ops, Agentic), ITSM, DevOps, SRE, and CI/CD pipelines.
• Consumption Model Experience: Experience working within a Software Consumption‐based business model is highly preferred.
• Communication: Excellent communication and analytical skills.