Service Provider Onboarding Specialist

Service Provider Onboarding Specialist - Cinch - TELUS Digital SV

Last day to apply: Thursday, September 24

***Applicants should be available and willing to work on site ***

Position overview:

The Service Provider Onboarding Specialist - SN supports the growth, coverage, and stability of the Cinch Service Network by recruiting, engaging, and onboarding independent service providers (business owners) across assigned regions. This is a B2B, phone heavy relationship driven role. Requiring confident communication with service company owners and end user residential homeowner customers.

The role also facilitates the Alternate Provider Option (APO) by locating, engaging, and retaining non-network service providers in markets where network coverage is limited. The Specialist ensures providers are vetted, documented, and positioned to service customers quickly while meeting compliance standards.

Key responsibilities:

• Identify provider gaps using coverage and capacity reports
• Perform outbound B2B calling to recruit service providers
• Conduct pre-screening calls to confirm minimum qualifications
• Explain Cinch network expectations and onboarding steps
• Document rate expectations and escalate negotiations
• Maintain accurate CRM / system notes and follow-ups
• Build long-term relationships with service company owners
• Support APO sourcing when network coverage is constrained

Requirements:

• Meeting or exceeding all metrics in your current role for the last 3 months.
• Minimum of 95% Attendance.
• Minimum of 1 year as an employee of TELUS Digital.
• No active disciplinary processes.
• Schedule flexibility.
• Completed the position-specific required course from the Learning Multiverse Fundamentals - Mandatory

Functional competencies:

• Strong phone presence and business communication skills
• Comfort speaking with business owners and decision-makers
• Strong follow-up, organization, and attention to detail
• Working understanding of residential Appliance, Plumbing, and HVAC systems
• Proficiency with Microsoft Office (Outlook, Excel, Word)

Qualifications:

• English - B2:

• Oral and written comprehension.

• Appropriate use of language.

• 1-2 years in sales, recruiting, onboarding, or customer-facing roles
• Ability to establish partnerships with internal and external customers.
• Appliance / Plumbing / HVAC fundamentals (residential)
• Network vs APO provider model
• Licensing & insurance basics by trade

If you have questions or comments about this open position write to:

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iXTM, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.