Systems and Support Specialist (m/f/d) for Molecular Diagnostics

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Systems and Support Specialist (m/f/d) for Molecular Diagnostics

Location: Nehren | Business Division: Molecular Diagnostics

Do you want to create solutions that improve the world? Then you belong at Bruker — where you will join a global community of experts driving meaningful impact through science and technology. At Bruker, you will thrive in an agile working culture defined by interdisciplinary collaboration, innovation, and growth. Enjoy the freedom, autonomy, and development opportunities that empower you to shape the future.

Hain Lifescience GmbH is a manufacturer and distributor of in-vitro diagnostics. Our customers include medical laboratories worldwide. Our core competencies are molecular genetic test systems and devices for detecting dangerous pathogens or hereditary diseases. Since October 2018, Hain Lifescience has been part of the globally successful technology group Bruker, headquartered in the USA. In May 2025 EliTech Group joined Bruker MDx.

For our Service & Support team in Nehren we are looking for a "Systems and Service Specialist (m/w/d)" focusing on our molecular diagnostics instruments (InGenius, BeGenius, GenoXtract, FluoroCycler, etc.).

About Bruker

Bruker is one of the world's leading analytical instrumentation companies. Our technologies enable breakthrough discoveries and innovative applications that improve human health and quality of life.
Trusted worldwide, Bruker combines scientific excellence with a clear mission:
Making the world a better place — with over 11,000 employees at more than 100 locations.

The position is designed to provide expert application support and training for instruments, software, and test kits, ensuring effective implementation and use of molecular diagnostic systems by customers.

Tasks are:

• Providing service support for Molecular Diagnostic (MDx) instruments installed at R&D facility (including repair, service, PM and installations).
• Providing on-site and remote service support for MDx instruments installed at customer sites (including repair, service, PM and installations) when required.
• Support the in-house repair of MDx instruments.
• Creation and maintenance of test documentation, service notes, validation and training materials, including processes for on-site repair.
• Quality improvement of hardware, software and firmware in collaboration with R&D and suppliers.
• Maintaining of OQ/PV routines and SOPs.
• Support for final inspection, incoming goods inspection and technical activities.
• Participate in service training for MDx instruments for internal staff and external partners.
• Engaging with suppliers to ensure quality supply of instruments and spare parts and for technical support and change control.
• Ensuring availability of calibration equipment for all MDx devices.
• Creating and maintaining PC images for devices.

• Bachelor's or Master's degree (or equivalent technical college qualification) in electrical engineering, or medical devices technician with experience in biotechnology and physical engineering.
• Hands‐on experience with molecular diagnostic instruments in a laboratory setting would be a significant advantage.
• Experience with CRM Service tools for reporting and task management
• Good knowledge of LIS (Laboratory Information Systems) and Lab IT infrastructure to ensure seamless instrument integration and remote connection
• Strong communication and presentation skills including good teamwork and organizational skills
• Professional and confident demeanour when interacting with customers
• Problem‐solving skills and a proactive approach
• Previous experience in a customer-facing role
• Strong technical aptitude and interest in IT-related topics.
• minimum B2 level in written and spoken German and English
• Willingness to travel up to 50%
• Valid Class B driving licence
• Some hybrid working is possible as agreed with manager

• Work-Life Balance: We recognize the importance of balancing professional duties with personal life. Flexible schedules and remote work options allow you to align your professional responsibilities with your personal commitments, enhancing your quality of life.
• Health and Wellbeing: Your health is our top priority. We believe that the health and well-being of our employees are fundamental to our success. We are committed to creating a supportive and healthy work environment by prioritizing measures designed to ensure physical and mental well-being.
• Financial Rewards: We value your hard work and dedication. By ensuring that you are fairly compensated, we acknowledge your valuable contributions to our success.
• Growth and Development: Grow with us. We are committed to creating an environment where every individual has the chance to learn, grow, and succeed. This means we support your career goals and provide the resources and opportunities to advance your career.
• Flexibility: Explore and thrive. Whether it's a new role within the company or an international assignment, we support your career journey every step of the way. This means we offer the flexibility and support to take on new challenges and expand your professional horizons.
• Inclusive Culture: We strive to create an environment where you feel welcome, respected, and supported. Regardless of your background or identity, you should be empowered to make a meaningful contribution every day.

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