Travel Ticketing Specialist (Portuguese)

We are looking for a Travel Ticketing Specialist (Portuguese) to provide exceptional customer service for a leading travel company. This role requires fluency in Portuguese and English, enabling you to assist customers with booking flights, managing reservations, handling ticket changes, and addressing inquiries. The ideal candidate is customer-focused, detail-oriented, and able to thrive in a fast-paced environment.

Key Responsibilities:

• Assist customers with bookings, modifying reservations, and processing ticket cancellations in Portuguese and English.
• Provide accurate information regarding fares, travel policies, baggage rules, and itinerary changes.
• Address customer inquiries via phone, email, and chat while ensuring a seamless booking experience.
• Handle escalations professionally, resolving issues related to delays, refunds, and rebookings.
• Maintain accurate records of customer interactions and follow company policies for documentation.
• Stay updated on airline policies, industry regulations, and travel restrictions to provide the most up-to-date information.
• Collaborate with internal teams to ensure smooth operations and customer satisfaction.

Requirements:

• Education: High school diploma or equivalent
• Experience: Previous experience in travel ticketing, airline reservations, or customer service in the travel industry preferred.
• Languages: Fluency in Portuguese and English is required.
• Skills:
  • Strong problem-solving and multitasking abilities.
  • Proficiency in airline reservation systems and Microsoft Office Suite.
  • Ability to remain calm under pressure and handle difficult situations with professionalism.
• Other: Availability to work flexible shifts, including evenings, weekends, and holidays.

Benefits:

• Competitive salary and benefits package.
• Career growth opportunities in the travel and airline industry.
• Dynamic and inclusive work environment.
• Employee travel perks and discounts.

If you have a passion for travel and customer service and want to be part of a team supporting a top travel ticketing company, we encourage you to apply today!

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iXTM, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.