Trust & Safety Account General Manager

Trust & Safety Account General Manager

TELUS Digital Bulgaria is looking for an experienced Trust & Safety Account General Manager!

Responsibilities:

• Define project scope, objectives, and success criteria in collaboration with clients
• Lead the end-to-end setup, launch, and implementation of new projects
• Own and manage project budgets, resources, and annual planning
• Act as the main point of contact and build strong, long-term client relationships
• Track project KPIs, monthly goals, and overall performance
• Build, lead, and support project teams, including onboarding and task allocation
• Ensure smooth operations, timely delivery, and adherence to deadlines
• Proactively identify risks, resolve issues, and implement improvements
• Communicate regularly with clients, including performance reviews and reporting
• Drive continuous improvement and operational excellence
• If necessary support hiring and define training needs in collaboration with L&D teams
• Coordinate project delivery across multiple locations when applicable

Requirements:

• 3+ years of professional experience in operations, people management, or a related field
• Proven experience leading large-scale teams of 300+ FTEs
• Hands-on experience in Trust & Safety operations or policy enforcement environments
• Strong people leadership skills, including performance management, coaching, and succession planning
• People management experience, including managing leaders
• Ability to operate in fast-paced, high-volume, and high-risk operational environments
• Strong decision-making, stakeholder management, and cross-functional collaboration skills
• Excellent communication skills in English

We offer:

• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses.

If this opportunity sounds appealing to you, apply now! Send us your CV! * Please note that only shortlisted candidates will be contacted.

About us:

TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building and delivering next-generation digital services, AI solutions, customer experience and much more. The company's primary focus is strict adherence to all our client's procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners. #LI-DNI

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iXTM, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.