App Support Specialist

App Support Specialist (English)

We are looking for an App Support Specialist (English) to assist users with troubleshooting, navigation, and optimization of mobile and web applications. This role requires strong technical problem-solving skills, excellent communication abilities, and a passion for delivering top-tier customer experiences. The ideal candidate is tech-savvy, detail-oriented, and capable of handling a wide range of app-related inquiries efficiently.

Key Responsibilities:

• Provide advanced English customer support via chat, email, and phone for app-related issues.
• Assist users with troubleshooting login problems, app crashes, and functionality errors.
• Guide customers through app navigation, feature usage, and system updates.
• Resolve payment processing, subscription, and account-related concerns.
• Escalate unresolved technical issues to the appropriate development or IT teams.
• Maintain accurate documentation of user interactions and troubleshooting steps.
• Educate users on best practices, new features, and security guidelines.
• Stay updated on app updates, system requirements, and emerging tech trends.

Requirements:

• Education: High school diploma or equivalent.
• Experience: Previous experience in app support, technical support, or customer service preferred.
• Languages: Advanced English is required.
• Skills:
  • Strong understanding of mobile and web applications, troubleshooting methods, and common technical issues.
  • Excellent communication skills with the ability to explain complex technical concepts in a simple manner.
  • Experience with app stores, account management, and in-app purchases.
  • Problem-solving mindset with strong analytical skills.
  • Ability to multitask and manage multiple customer inquiries efficiently.
• Other: Availability to work flexible shifts, including evenings, weekends, and holidays.

Benefits:

• Competitive salary and performance-based incentives.
• Career growth opportunities in app support, IT, and customer service.
• A dynamic and collaborative work environment.
• Professional training on app technologies and troubleshooting techniques.

If you are passionate about technology and enjoy helping users get the most out of their apps, apply today and join our support team!

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iXTM, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.