Business Analyst

Business Analyst

Description

***Applicants should be available and willing to work on-site and/or from home depending on business needs.***

Business Analyst - Guatemala & El Salvador

Position overview:Participate in the analysis of client business needs and the design, development, and delivery of solutions to meet those business needs. May receive support/guidance from a more experienced team member. Focus on continuous process improvement, execution, and delivery.Key responsibilities:1. Develop and produce tangible plans and systems based on analysis of outline
and concepts.
2. Participate in the development of process and system changes for corporate
and/or business unit initiatives, including:

• Requirements definition
• Business case development
• Risk assessment/mitigation
• Stakeholder update presentations
• User interfaces/processes
• Documentation
• Testing
• Communication on basic and/or individual components of projects

3. Provide cost-effective solutions that:

• Allow for rapid product and service introduction integrity
• Enhance the customer experience while maintaining and ensuring data
• Enhance business performance through process improvements

4. Accountable for timely resolution of support issues involving TELUS systems
and processes.
5. Collaborate with cross-functional team members to achieve project objectives
and plans and facilitate meetings and working sessions.
6. Accountable for creating and maintaining a work plan to manage their own
tasks, deliverables, and schedule.
7. Ensure open and ongoing communication to support change management.Requirements & Core competencies:

• Schedule flexibility
• Availability to work on-site
• Giving support
• Focusing on customers
• Embracing technology
• Managing self-development

Functional competencies:

• Communication skills (verbal, written, presentation, and facilitation)
• Analytical skills (attention to detail)
• Ability to take the current state and apply knowledge to achieve future state objectives
• Interpersonal and organizational skills
• Proficiency in analytical tools such as MS Office applications (Excel, Access, PowerPoint)
• Critical thinking and problem-solving
• Knowledge of business analytics and process methodology

Qualifications:

• High school completion
• Post-secondary diploma/certification
• University degree
• Master's degree (good to have)
• 1 - 2 years of equivalent experience (good to have)
• Professional accreditation or certification: Job specific certification or equivalent experience would be an asset e.g. Six Sigma Master Black Belt, process master certification, graduate statistician. (good to have)
• Experience in process development and implementation (e.g. seasoned professional who has lead large scale process re-engineering or other strategic projects)
• Recognized as an expert in their field, teaches/mentors internally/externally

Equal Opportunity EmployerAt TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iXTM, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.