Chief Operating Officer

Responsibilities

• Translates company strategy into disciplined execution across global operations.
• Leads operational planning, performance management, and cross-functional execution.
• Oversees effective delivery, implementation, and support of casino management systems.
• Strengthens customer support and service operations.
• Collaborates with the CEO and executive team on operating plans and initiatives.
• Develops and leads an operating cadence to ensure financial performance is tracked.

Requirements

• Bachelor’s degree in Business, Engineering, Operations, Technology, or a related field; MBA or equivalent advanced degree preferred.
• 15+ years of progressive senior leadership experience with significant responsibility for operations, service delivery, or multi-functional business execution.
• Demonstrated success leading operational excellence in a technology-enabled product and service environment.
• Experience supporting international operations, multi-site teams, or regionally distributed business functions.
• Strong financial and commercial acumen, including budgeting, KPI management, margin improvement, and resource prioritization.