Customer Support & Payment Operations Specialist - Based In Plovdiv

Are you ready to take the next step in your career and achieve your next challenge? If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria in Plovdiv! As a Customer Support & Payment Operations Specialist you will be a part of a great team and all together will:

• Provide timely and professional customer support via email, chat, or phone
• Assist customers with questions related to payments, bank transfers, and money transfers
• Investigate and resolve transaction issues, delays, or discrepancies
• Guide customers through payment processes and requirements
• Communicate clearly about payment statuses, errors, and next steps

Requirements:

• Proficiency in English
• Strong problem-solving and troubleshooting skills
• Good understanding of bank transfers, payment flows, and financial transactions
• Excellent written and verbal communication skills
• Ability to explain complex information in a clear and simple way
• High attention to detail and accuracy
• Ability to work under pressure and manage multiple cases simultaneously
• Previous experience working with customers is required, whether in BPO or any other customer-focused role

We’re looking for someone with:

• Analytical mindset with a proactive approach to resolving issues
• Strong interpersonal skills and customer-first attitude
• Ability to work both independently and as part of a team
• Adaptability in a fast-paced, dynamic environment

In return, we will give you:

• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses

We care about our employees' well - being, invest in their future growth, and encourage fun and team-building projects! Does it sound like the perfect job for you? Apply now!

About us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

About Company: TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact. We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless. Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iXTM, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement: At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.