Executive Director, Claims

Remote - United States, Chesterfield, MO, RGA HQ

Brief Overview

Leads and manages the department responsible for U.S. mortality markets claims, providing the business expertise required to ensure appropriate client service, internal controls, reporting, and claims administration practices. Provides guidance for client company claims audit functions. Establishes strategic plans, objectives, goals, and processes to ensure claims practices are competitive, effective, and protective of RGA Re’s long‐term success. Ensures department alignment and coordination with all other areas of the company to achieve corporate business strategies and vision. As a member of the Operations Leadership Team, contributes to the establishment of division guidelines and direction and supports the Operations organization through strategy, definition, and implementation.

What you will do

Directs and leads the activities of the U.S. mortality markets claims staff, ensuring thorough review of targeted claims, timely and accurate financial reporting, and prompt, efficient service to client companies.

Directs and supports the management and direction of claim practices to ensure identification and resolution of unfavorable trends in ceding company underwriting and claims handling. Ensures claims practices and procedures are developed to minimize exposure to undesirable or unanticipated outcomes and provide superior client service.

Provides guidance to external client company audit functions relating to proper client claims administration of reinsurance transactions, and reviews reports and other documentation produced from those audits.

Works with all departments within the Operations division and other departments within RGA Re to identify and resolve problems/issues. Develops relationships with client companies and seeks resolutions to ensure customer satisfaction.

Works with Change Management to prioritize projects on the basis of costs vs. benefits.

Leads and manages the activities of department management in all aspects of supervisory duties, including, but not limited to hiring, training, evaluating, coaching, and disciplining direct reports. Fosters a positive and engaged work environment. Mentors associates and gives guidance on associate development.

Collaborates with all departments in the Operations division and departments throughout RGA to identify and resolve problems/issues. Develops relationships with client companies and seeks resolutions to ensure timely, accurate reporting while maintaining a high degree of customer satisfaction.

Participates and collaborates with other members of the U.S. Operations leadership team to develop goals, plans, and budgets that align with division and company objectives, and then manages to those expectations.

Represents RGA Re, as an expert in reinsurance claims expertise, at industry meetings and exercises influence, as appropriate, with customers, competitors, and retrocessionaires.

Serves as a member of the Operations leadership team, including setting strategic and tactical direction, division goals and objectives, and development of joint plans to achieve goals and objectives. Manages department within budget guidelines.

Qualifications

• Bachelor’s Degree in Arts/Sciences (BA/BS) or equivalent work experience in insurance/reinsurance (Required)
• Graduate work, MBA, FLMI, ALHC or other relevant professional designation (Preferred)
• 10+ years experience in insurance/reinsurance, including 5+ years direct life and/or health claim experience (Required)
• 3+ years managing direct life and/or health claims staff (Preferred)
• 10+ years direct life and/or health claim experience (Preferred)
• Intermediate Microsoft Office and SQL skills (Required)
• Advanced ability to comprehend and interpret insurance and contract documents (Required)
• Advanced knowledge of broad business practices (Required)
• Highly advanced ability to employ methodologies for analyzing and improving business processes (Required)
• Highly advanced people management skills, demonstrating the ability to lead, mentor, and develop associates, including delegation of key responsibilities (Required)
• Highly advanced oral and written communication skills, demonstrating the ability to convey business terminology that is meaningful and well received (Required)
• Highly advanced investigative, analytical and problem‐solving skills (Required)
• Expert ability to balance detail with departmental goals and objectives (Required)
• Advanced skills in customer relationship management and change management (Required)
• Highly advanced ability to translate business needs and problems into viable, accepted solutions (Required)
• Reinsurance industry knowledge (Preferred)

What you can expect from RGA

• Gain valuable knowledge from and experience with diverse, caring colleagues around the world.
• Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.
• Join the bright and creative minds of RGA, and experience vast, endless career potential.

Compensation Range

$126,710.00 - $188,840.00 Annual

Base pay varies depending on job-related knowledge, skills, experience and market location. In addition, RGA provides an annual bonus plan that includes all roles and some positions are eligible for participation in our long‐term equity incentive plan. RGA also maintains a full range of health, retirement, and other employee benefits.

RGA is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, age, gender identity or expression, sex, disability, veteran status, religion, national origin, or any other characteristic protected by applicable equal employment opportunity laws.