L1 Support (m/f/d)

YOUR MISSION * First point of contact for customer inquiries * Clear, friendly, and structured communication with customers * Analysis and resolution of incoming customer support tickets * Support with questions regarding software configuration * Identification of issues and collection of relevant technical information * Recognizing when escalation to Level 2 support or the Product team is required * Structured documentation of issues and solutions * Ensuring high customer satisfaction through timely communication YOUR PROFILE * Excellent communication and problem-solving skills * Customer-oriented and structured way of working * Strong troubleshooting mindset – passion for identifying root causes * Ability to work both independently and as part of a team * German at native or fluent level * Good English skills NICE TO HAVE (NOT REQUIRED): * Basic understanding of web applications * Basi