Operations Analyst Bilingual | SME (DoorDash)

Operations Analyst Bilingual | SME (DoorDash)

Description

Special Project: Operations, Operations Analyst Bilingual | SME (DoorDash) - TELUS Digital SV

Last day to apply: Wednesday, August 5th, 2026, at 11:59 pm

***Applicants should be available and willing to work on site and/or from home depending on business needs.***

About the role

You'll be part of an exciting team designed to take our support to the next level. As an Operations Analyst, you will provide top-tier support in addressing the most pressing needs & concerns of DoorDash's thousands of partner Consumers, Dashers, Merchants, and frontline teammates worldwide.

Responsibilities:

In addition to daily responsibilities on the LOB, Operations Analyst is accomplished in supporting our Consumers, Dashers, and Merchants in cooperation with our BPO Partners. You will be responsible for quickly providing case knowledge and solutions for all three lines of business by partnering with our BPO’s to consult or taking action through an “assist” whenever quick resolution can be accomplished based on your permission levels. This role will also take over complex cases or escalations to see a resolution through. Also, Operations Analyst will own the end-to-end support of our internal and external customers by answering teammate questions and providing feedback and solutions for roadblocks that teammates encounter daily. Keeping up with best practices and identifying gaps and failures within our current processes, knowledge, and behaviors will be vitally important. Global Advocates are trained on all front-line LOBs related to Customers (Cx), Merchants (Mx), and Dashers (Dx).

Requirements:

***Minimum of 6 months within DoorDash Account***

• Meeting or exceeding metrics during for Dasher Phones
• Minimum of 95% attendance
• Minimum of 6 months as an employee of TELUS Digital
• No Active disciplinary processes
• Schedule flexibility is a must

Skills:

• Proactivity
• Excellent interpersonal relations
• Ability to work under pressure
• Customer Service Orientation
• Negotiation skills
• Teamwork
• Attention to details
• Problem-solving
• Positive Attitude

Knowledge:

• Microsoft Office - Advanced
• English - B2:

• Oral and written comprehension

• Appropriate use of language

• Customer Service - Advanced
• Quality Processes - Advanced
• Navigational skills (Multitasking)

Studies & Experience:

• A third-year level or graduate of Business Administration, Industrial Engineering or related career - Desirable
• Experience handling escalated and complex customer issues using email, phone, or chat
• Acts as a mentor to others by helping to answer questions and share knowledge

If you have questions or comments about this open position write to:

recruiters@telusinternational.com

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iXTM, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.