Operations, Billing Analyst - Bilingual - TELUS Digital SV

Position Overview:

The Billing Analyst is responsible for balancing attention to detail and efficiency within a fast-paced environment. In this role, you will gain a thorough understanding of our billing system and cycles while collaborating with other departments to ensure the completeness, accuracy, and appropriateness of our billings.

Key responsibilities:

Ensure all billing transactions are completed and accurate, and in compliance with our accounting revenue recognition standards. Update and maintain the internal billing database of client billing and distribution requirements, client contact information and emails, and invoice distribution statuses. Investigate and submit billing cancellation requests, perform daily operations in a high-volume, full-cycle Accounts Receivable function, including preparing customer invoices to specific customer requirements. Answer inquiries while providing quality and professional direction and excellent customer service. Work closely with other departments (collections, operations, sales) to investigate and resolve customer inquiries, and support other accounting functions as needed.

Requirements & Core Competencies:

• Schedule flexibility
• Managing self-development
• Embracing technology
• Focusing on customers
• Giving support
• Analytical skills.
• Result Oriented.
• Focus on problem-solving and decision-making.

Functional competencies:

• Advanced Excel/Google Sheets - Desirable

• Functions: SUM, Average, Count, conditioning formulas (IF, AND, OR)

• Preparation and presentation of advanced graphics

• Dynamic tables

• Search the data value by: VLOOKUP.

• Format Cells

• Advanced Filters

• Customer Service - Advanced
• Quality Processes - Advanced
• Navigational skills (Multitasking)

Studies & Experience:

• English - B2:

• Oral and written comprehension

• Appropriate use of language

• Post-Secondary Degree or Diploma in Business Administration, Finance, Accounting, or other related field, or equivalent years of experience.
• 5+ years of experience in a Billing or Accounting-related role.
• Familiar with NetSuite, HubSpot, or similar ERP systems.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iXTM, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.