Principal Consultant - ServiceNow

Role Overview

As a Principal ServiceNow Consultant, you will take on a leading role in strategic and complex ServiceNow transformation projects. You will act as lead architect and strategic advisor for our customers, translating business strategies into scalable, secure, and sustainable ServiceNow solutions. You will accompany international companies in the digital transformation of their IT and enterprise service processes, and take on the role of trusted advisor for stakeholders up to C-level.

What You Will Do

Your tasks will include acting as lead architect and strategic advisor for our customers, translating business strategies into scalable, secure, and sustainable ServiceNow solutions. You will accompany international companies in the digital transformation of their IT and enterprise service processes, and take on the role of trusted advisor for stakeholders up to C-level.

Why It Might Be a Fit

We are looking for a visionary, advisory personality with ownership mentality and high quality standards. You should have hands‐on experience with platform implementation, data modeling, integrations, and IT service processes, as well as the ability to address technical and strategic topics in a target‐oriented manner up to C‐level.

Requirements

• Min. 9 years of experience in the consulting or IT service industry, with at least 5 years of focus on ServiceNow.
• Proven experience in leading large, complex, and multi‐modular ServiceNow implementations.
• In‐depth expertise in the ServiceNow ecosystem, as well as in architecture, platform design, and technical implementation.
• ServiceNow Certified System Administrator (CSA) and at least one Certified Implementation Specialist certification, e.g. CIS‐ITSM, CIS‐ITOM, or comparable.
• Fundament knowledge in JavaScript, Glide API, and web services, e.g. REST and SOAP.
• Secure in process modeling, process optimization, and the translation of professional requirements into technical solutions.
• Very good knowledge of German and English.
• Experience with agile methods, e.g. Scrum or Kanban.
• Knowledge of several ServiceNow areas, such as ITSM, ITOM, CMDB, CSDM, GRC, HRSD, CSM, or Asset Management.
• Hands‐on experience with platform implementation, data modeling, integrations, and IT service processes.
• The ability to address technical and strategic topics in a target‐oriented manner up to C‐level.
• A visionary, advisory personality with ownership mentality and high quality standards.
• Experience in pre‐sales, solution design, RFPs, or bid processes.
• Joy in leading teams, sharing knowledge, and developing consultants.
• Independent working style, strategic thinking, and team strength.

Benefits

• Top‐modern offices in Munich & Frankfurt - centrally located
• Remote & Hybrid‐Working: Shape your working time & location flexibly
• Devoteam Academy: Certified training & language courses included
• International career paths for your next big step
• Gaming‐Lounge for the creative pause in between
• Regular events & team parties for real team spirit
• Referral‐bonus for employee recommendations
• High‐End IT‐Equipment: You decide what you want to work with
• Exclusive discounts, e.g. in technology, fashion, travel
• JobRad & other mobility benefits
• Secure the future: Occupational pension & wealth‐creating benefits
• Mentoring & Onboarding Day for your perfect start with us