Principal Consultant - ServiceNow

Role Overview

As a Principal ServiceNow Consultant at Devoteam, you will be part of an agile, European team with over 500 tech experts and 200 certified consultants who are passionate about transforming ServiceNow platforms into real digital success stories. Your focus will be on creating impact for customers through sustainable process improvements, excellent architecture, and scalable ServiceNow solutions.

What You Will Do

Your tasks will include acting as Lead Architect and strategic advisor for customers, translating business strategies into scalable, secure, and sustainable ServiceNow solutions. You will accompany international companies in the digital transformation of their IT and enterprise service processes, and take on the role of Trusted Advisor for stakeholders up to C-level.

Why It Might Be a Fit

We are looking for a visionary, advisory personality with an ownership mentality and a high quality standard, who has a deep understanding of ServiceNow and experience in leading teams, sharing knowledge, and developing consultants.

Requirements

• Min. 9 years of experience in the consulting or IT service industry, with at least 5 years of focus on ServiceNow
• Proven experience in leading large, complex, and multi-modular ServiceNow implementations
• In-depth expertise in the ServiceNow ecosystem, as well as in architecture, platform design, and technical implementation
• ServiceNow Certified System Administrator (CSA) and at least one Certified Implementation Specialist certification, such as CIS-ITSM, CIS-ITOM, or comparable
• Familiarity with JavaScript, Glide API, and web services, such as REST and SOAP
• Secure in process modeling, process optimization, and the translation of professional requirements into technical solutions
• Very good knowledge of German and English
• Experience with agile methods, such as Scrum or Kanban

Benefits

• Top-modern offices in Munich & Frankfurt – centrally located
• Remote- & Hybrid-Working: Shape your working time & working location flexibly
• Devoteam Academy: Certified training & language courses included
• International career paths for your next big step
• Gaming-Lounge for the creative pause in between
• Regular events & team parties for real team spirit
• Referral-Bonus for employee recommendations
• High-End IT-Equipment: You decide what you want to work with
• Corporate Benefits: Exclusive discounts, e.g. in technology, fashion, travel
• JobRad & other mobility benefits
• Secure the future: Company pension & wealth-creating benefits
• Mentoring & Onboarding Day for your perfect start with us