Program Manager
About the role
We are seeking an experienced Program Manager to lead and enhance digital Direct-to-Patient (DTP) solutions within a leading healthcare and diabetes care organization.
The ideal candidate will have a strong background in healthcare, digital transformation, customer experience, and program management, with experience collaborating across business, technology, and external stakeholder groups.
Key responsibilities
• Drive the evolution and optimization of digital Direct-to-Patient business solutions.
• Analyze, improve, and manage reimbursement processes and patient service workflows.
• Enhance customer journeys and ensure a seamless patient experience across digital platforms.
• Lead complex cross-functional programs involving business, IT, operations, healthcare providers, and external partners.
• Act as the liaison between business stakeholders, technology teams, and third-party vendors.
• Gather, prioritize, and translate business requirements into scalable digital solutions.
• Generate data-driven insights and recommendations through customer, market, and business analysis.
• Support strategic initiatives, innovation programs, and digital transformation projects.
• Ensure compliance with healthcare regulations and internal quality standards.
• Drive continuous improvement of digital platforms, services, and operational processes.
Required qualifications
• Bachelor's or Master's degree in Business Administration, Information Systems, Health Economics, Healthcare Management, or a related field.
• 8–10+ years of experience in Healthcare, Medical Devices, Pharmaceuticals, Digital Health, Health Insurance, or related industries.
• Proven experience leading large-scale projects and programs involving multiple stakeholders.
• Strong understanding of digital business models, customer experience, and process optimization.
• Knowledge of the German healthcare ecosystem and healthcare reimbursement processes.
• Excellent analytical, organizational, and stakeholder management skills.
• Strong verbal and written communication skills in both German and English.
Preferred qualifications
• Experience with reimbursement, payer, or health insurance processes.
• Knowledge of Salesforce, CRM platforms, or E-commerce systems.
• Experience developing, implementing, or managing digital products and customer-facing platforms.
• Background in Diabetes Care, Medical Devices, or Digital Health solutions.
• Experience working in global or multinational organizations.
• PMP, Scrum, Agile, or equivalent project/program management certifications.
