ServiceNow QA/Test Manager

ServiceNow QA/Test Manager (m/f/d)

Location: Bad Friedrichshall | Germany | Hybrid 3 Days Onsite

Duration: 9 months Contract

Harvey Nash is looking for an experienced ServiceNow Quality Assurance & Test Manager to take ownership of quality assurance activities within a modern ServiceNow environment. This role is ideal for a hands-on professional who is passionate about delivering high-quality digital services, driving test automation, and ensuring smooth platform releases.

You will play a key role in establishing proactive quality standards, implementing a shift-left testing approach, and collaborating closely with Product Owners, business stakeholders, and development teams within an agile environment.

Key Responsibilities

Quality Assurance & Test Management

• Own and manage the end-to-end QA lifecycle, including test planning, execution, defect management, and reporting.
• Expand and maintain automated testing using the ServiceNow Automated Test Framework (ATF).
• Conduct risk assessments, release validation, regression testing, and platform upgrade testing.
• Define and implement quality assurance strategies to ensure stable and reliable ServiceNow releases.
• Review requirements and user stories early in the development cycle to improve testability and quality outcomes.
• Monitor quality standards and ensure compliance across internal and external delivery teams.
• Drive continuous improvements in testing processes and automation capabilities.

ServiceNow Platform Quality Focus

• Ensure quality and usability across Employee Center, Knowledge Management, and related ServiceNow modules.
• Validate user journeys, content structures, and platform functionality.
• Support testing and optimization of AI-powered search capabilities and knowledge-driven experiences.

Agile Delivery & Product Support

• Partner closely with Product Owners to refine backlogs, define acceptance criteria, and improve story quality.
• Facilitate collaboration between business users, project teams, and technical stakeholders.
• Promote agile methodologies such as Scrum and Kanban.
• Assist in planning, coordination, and successful delivery of digital initiatives.

Required

• Strong experience in Quality Assurance Management, software testing methodologies, and test strategy development.
• Solid hands-on experience with the ServiceNow platform.
• Proven expertise in ServiceNow Automated Test Framework (ATF) and test automation.
• Experience with User Acceptance Testing (UAT), risk-based testing, and release management.
• Knowledge of ServiceNow Knowledge Management and Employee Center modules.
• Familiarity with AI Search, search optimization, or conversational digital solutions is an advantage.
• Several years of experience in IT consulting, project management, or a similar role.
• Strong understanding of agile software development practices.
• Ability to translate business requirements into structured and testable solutions.
• Excellent communication, stakeholder management, and coordination skills.
• Highly organized, analytical, and capable of working in dynamic environments.

Preferred Qualifications

• ISTQB certification or equivalent QA qualification.
• Experience supporting Product Owners or working in roles such as Agile Coordinator, PO Assistant, Agile Coach, or IT Project Manager.
• Background in enterprise-scale ServiceNow implementations and platform upgrades.

If you are passionate about quality, automation, agile delivery, and ServiceNow excellence, we'd love to hear from you.