Shipping Customer Service Specialist

Description

Key Responsibilities

• Respond to customer inquiries about shipments, tracking, and delivery updates with empathy and accuracy.
• Provide top-notch customer service and back-office support to senders and recipients.
• Troubleshoot issues related to lost packages, delays, or account inquiries efficiently.
• Ensure every interaction reflects the commitment to speed, reliability, and quality in logistics.

Requirements

• Work Modality: Must be flexible to work on-site
• Education: Minimum High School Diploma or equivalent certification required.
• English Level: B1 Spoken & Written (CEFR).
• Background Check: Must pass a local and international criminal record check (BGC).
• Employment Verification: Required.
• Legal Documentation:
• Boleto de Ornato
• NIT
• DPI

Join our team and be part of a dynamic environment where you can develop your financial expertise and provide exceptional service to clients!

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iXTM, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.