Technical Support Manager - Payroll & Ben Admin

Manager, US CX Payroll and Benefits

About Us

HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3500 midsize and multinational companies.

Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively.

Come and be you with us

Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.

Our team is growing as our customer base is expanding fast. We are looking to hire an enthusiastic Manager on our US CX payroll and benefits team. This is a leadership role responsible for leading the technical support operations for HiBob's US Payroll & Benefits solutions during a pivotal phase of growth. The role is accountable for ensuring the timely resolution of complex technical issues, driving operational excellence, improving platform stability, and leading a team of technical support specialists focused on delivering reliable, high-quality support to customers and internal stakeholders.

Note: For candidates based in the New York Metro Area, this is a hybrid role requiring 2 days per week in our NYC office. We love the energy, collaboration, and connection that come from working together in person - and we hope you do too!