Manager, Enterprise Customer Success
HiBob –
UK
Enterprise Customer Success Manager Team Lead
Come and be yourself with us!
Being a Bobber means bringing your whole self to work - whether you're bubbly, shy, funny, bold, or something in between. We want you to feel confident to do your best work here.
About Us
HiBob is a fast-growing, global HR platform helping mid-sized businesses transform how they manage and engage with their workforce. Since 2015, we've supported over 3,000 companies worldwide, including Fulham FC, Airtasker, GoCardless, what3words and Fiverr. At HiBob, we pride ourselves on creating exceptional work experiences for our employees - who we affectionately call “Bobbers.”
Purpose
To manage, mentor and lead a team of Enterprise CSMs, who are managing a portfolio of accounts with a focus on renewals, expansion and advocacy.
Main Deliverables
- Meet retention, expansion and advocacy KPIs through data-driven analysis, planning and execution.
- Build and execute an account-specific relationship framework.
- Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy.
