Platform Professional Services Principal Consultant

Responsibilities

• Providing technical implementation, configuration, and troubleshooting assistance with the deployment of the CrowdStrike Falcon platform and associated applications
• Assist customer with operationalizing all modules of the Falcon platform
• Troubleshoot customer issues across small to large enterprises
• Utilize and engineer native and 3rd party software deployment technologies
• Develop scripting and application solutions using Falcon APIs
• Customer project planning and status
• Work closely and collaboratively with customer information technology teams
• Leveraging CrowdStrike applications (Exposure Management, for example) provide support to customers in vulnerability and asset management
• Assist customers with the integration of CrowdStrike into existing tools
• Support both Incident Response and Compromise Assessment teams with deployment of Falcon and Falcon Forensics Collectors
• Work closely and collaboratively with Platform Professional Services team to develop customer facing collateral
• Develop and lead skills workshops for the Platform Professional Services team
• Ability to travel up to 25% of the time

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or related discipline
• 10 years of experience performing IT deployments or in an end user/customer environment
• Strong understanding of software deployment technologies
• Very knowledgeable on Windows, Mac, and Linux platforms
• Strong knowledge of Microsoft Office applications, Word, Excel, Access, PowerPoint, etc.
• Skillful communication and effective ability to build collaborative relationships
• Expert experience with presentation technical content to various audiences
• Expert experience in computer and network systems security
• Solid analytical/problem solving skills with capability to identify solutions to unusual and complex problems
• Proactive and thorough ability to manage work and prioritize customer projects
• Experience mentoring team members
• Some experience leading a team to complete projects
• High level of motivation; self-starter; results driven
• Potential for travel and assignment work exists