Senior Courier CRM Team Lead (12 Month FTC) (Sofort einstellen)

About this role As the Senior CRM Team Lead for this assignment you will step into a pivotal leadership position within our global logistics operations. During this period, you will be at the forefront of a major strategic business transformation: merging our currently separated logistics models (both independent contractor and employed models) into a single, highly efficient, unified logistics model. To achieve this, you will oversee the orchestration of complex, multi-channel communication strategies across Email, Push, In-App, and WhatsApp, ensuring seamless courier engagement and retention throughout the transition. You will also be a champion for operational efficiency—identifying opportunities to drive communication automation that actively replaces manual, time-consuming operational tasks. Furthermore, you will lead critical tool migration initiatives to ensure our tech stack continues to support our massive global scale. If you are a strategic thinker who thrives at the intersection of technical CRM development, lifecycle strategy, and people leadership, this role offers a unique opportunity to leave a lasting impact on our global delivery network. CRM Expertise: Deep, comprehensive knowledge of overall CRM strategy, lifecycle management, and user journey mapping, preferably within a fast-paced, high-volume tech or marketplace logistics environment. Change Management: The strategic mindset required to navigate and drive massive business change, particularly in merging or unifying distinct operational/logistics models. Nice-to-Have: Hands-on or strategic experience with our core platforms, specifically Salesforce Marketing Cloud (SFMC) and Braze, is highly advantageous. Have a look at our career site where you can find people’s stories, blogs, podcasts and more Lieferando and Just Eat Takeaway.Are you ready to take your seat?