Senior Principal Product Manager - GXI

Job Summary

Government Experience Insights (GXI) is an emerging product suite within the company Experience ecosystem that helps government organizations better understand, improve, and scale how they serve their communities and operate internally. GXI brings together data, insights, and intelligent workflows so public sector teams can identify constituent needs, understand engagement patterns, improve service journeys, measure outcomes, and strengthen the internal and backend operations that make effective government experiences possible.

Principal Product Manager Role

This is a deeply customer‐oriented role. The Principal Product Manager will spend significant time directly with customers and prospects to understand their goals, workflows, pain points, operational realities, and use cases, then translate those insights into a focused product roadmap. They will partner closely with UX, engineering, product marketing, sales, customer success, and business stakeholders to deliver measurable customer and business outcomes.

Responsibilities

• Own portfolio-level business outcomes including revenue growth, retention, platform adoption, and customer expansion.
• Develop a deep understanding of government customers, including their constituent engagement goals, internal workflows, operating models, data needs, and backend processes.
• Spend regular time with customers, prospects, and customer‐facing teams to inform roadmap priorities and validate product decisions.
• Clarify GXI’s role across the company Experience ecosystem, including its relationship to GXC and GXA.
• Define product‐led growth pathways that drive adoption, activation, expansion, and retention.
• Identify packaging and monetization opportunities, including what should be bundled, premium, cross‐sold, or used to support upgrade motions.
• Partner with UX and research to turn customer needs into intuitive, high‐value product experiences for both external‐facing and internal government use cases.
• Drive alignment among senior leaders across engineering, design, product marketing, sales, customer success, finance, and other business stakeholders.
• Use customer feedback, product usage data, market signals, and commercial input to make disciplined prioritization decisions and document best practices for Emerging Product Team.
• Establish success metrics for GXI, including adoption, engagement, customer value, operational impact, expansion, retention, and revenue impact.
• Communicate roadmap, strategy, tradeoffs, and outcomes clearly to executive and cross‐functional audiences, including Board‐level presentation slides.
• Partner with executive leadership to define long‐term investment priorities.

What You Will Love If You Have

• Senior product management experience in B2B SaaS, platform products, data/AI products, customer experience, civic technology, workflow automation, or enterprise software.
• A strong customer orientation and a track record of using direct customer discovery to shape product strategy and roadmap decisions.
• Ability to understand complex customer workflows, including both public‐facing experiences and internal operational processes, and translate them into clear product requirements, differentiated experiences, and measurable outcomes.
• Experience defining product‐led growth, packaging, pricing, monetization, or expansion strategies.
• Strong technical fluency and ability to partner effectively with engineering, architecture, data, and AI teams.
• Excellent communication skills, including the ability to bring clarity to ambiguity and align stakeholders around a shared direction.
• Strong analytical judgment, with comfort using qualitative and quantitative inputs to prioritize product investments.
• High ownership mindset, bias for action, and ability to influence across functions without formal authority.

Preferred Qualifications

• Experience with public sector, government technology, civic engagement, digital services, customer communications, case management, workflow automation, or government operations.
• Experience with AI, analytics, personalization, journey orchestration, audience segmentation, operational intelligence, or customer experience insight products.
• Experience managing products across multiple packages, tiers, customer segments, or commercialization motions.
• Experience working in a matrixed organization with multiple product, engineering, GTM, and executive stakeholders.

Experience / Credentials

• 10–15+ years of experience in enterprise SaaS and/or Government Technology, preferably in product management or similar customer‐oriented roles.
• Demonstrated success in externally facing product roles involving customer engagement and GTM readiness.
• Strong communication and storytelling skills, comfortable leading executive conversations and customer‐facing discussions.
• Experience driving pricing strategy, customer pilots, or market validation programs.
• Strategic mindset with a high degree of comfort in ambiguity and cross‐functional complexity.
• Deep understanding of enterprise buying behaviour and public sector/government technology markets.

Pay Range

USD $145,000.00 – $195,000.00 / Yr.

Security and Privacy Requirements

Responsible for the company information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of the company information assets in accordance with the company’s information security program.

• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

Benefits

The company offers a comprehensive and flexible benefits package designed to support your well‐being, growth, and work‐life balance—starting from day one.

Flexibility & Balance

• Flexible Time Off – Take the time you need to rest, recharge, and live your life.
• Company‐Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
• Work From Home Reimbursement – Support a productive home office environment.

Health & Wellness

• Multiple Health Plan Options – Including a 100% employer‐paid plan.
• Employer HSA Contributions – When enrolled in a High‐Deductible Health Plan.
• Fitness Reimbursement Program – Stay active, your way.
• On‐Demand Mental Health Support – Access to Headspace and other wellness tools.

Family & Future

• Paid Parental Leave – For both birthing and non‐birthing parents.
• Traditional & Roth 401(k) – With a generous company match.
• Life & AD&D Insurance – 100% employer‐paid coverage for peace of mind.

Growth & Recognition

• Online Learning Platforms – Fuel your professional development.
• Competitive Salary & Bonuses – Your contributions are valued and rewarded.

Equal Opportunity Employer

The company is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.