Technical Sales Consultant - El Salvador & Guatemala

Technical Sales Consultant - El Salvador & Guatemala

Description

Applicants should be available and willing to work on-site and/or from home depending on business needs.

Technical Sales Consultant - El Salvador & Guatemala

Position overview:The Technical Consultant role is a sales engineering position that requires:

• A solid understanding of one of the following solution areas: Connectivity, Unified Communications, Software Defined Wide Area Network (SDWAN) and Cyber Security technologies.
• The ability to collaborate effectively with sales professionals, internal operations and delivery teams, as well as TELUS business clients.

In partnership with the Sales team, you will work on low to medium complexity technical activities andsolutions that address the business needs of customers across Canada.Key responsibilities:

• Leveraging expertise in one of the following solution areas:
  • Connectivity: Business Internet, High Speed Internet Access, GPON: 4 Offshore
  • Unified Communications: Business Connect (White Glove), MS Teams O365 + Bundle
  • Software Defined Wide Area Network (SDWAN): TMNE Bundle, GoCo SDWAN: 4 Offshore
  • Cyber Security: Managed Detection Response, Pentesting, E-mail Protection, Managed Awareness
• Working with internal TELUS stakeholders: (sales professionals, internal operations and delivery teams) throughout the solution development life cycle and supporting daily business execution.
• Working independently to manage end-to-end solution development of a specific solution set and day-to-day customer requests, such as Moves, Adds, and Changes (MACs).

Mandatory Requirements & Core competencies:

• Schedule flexibility
• Giving support
• Focusing on customers
• Embracing technology
• Managing self-development

Functional competencies:

• English B2 - Required

  • Oral and written comprehension.
  • Appropriate use of language.
• French B2 - Required
  Oral and written comprehension.
  Appropriate use of language.
• Ability to work independently, manage ambiguity, and adapt to changing customer needs.
• Strong decision-making skills to determine the best approach for meeting customer or internal requests.
• A customer-first mindset with proven excellence in relationship development.
• Ability to make recommendations based on requirements and guide customers toward positive outcomes.
• Excellent interpersonal and relationship-building skills for both customer-facing and internal interactions.
• Comfort operating in a fast-paced, dynamic business environment.
• Solid technical writing skills.
• Confidence working in a sales-driven environment.
• Familiarity with TELUS systems and tools or a strong aptitude for learning them.
• Proficiency in Google Suite.
• Ability to articulate solutions benefits from both technical and financial perspectives.
• Demonstrated creativity and innovation in developing competitive, value-add solutions.

Studies & Experience:

• Bachelor’s degree in Computer Science, Information Science or related field
• Minimum 3 years of experience in a similar role
• Sales training/account planning experience is an asset
• Post-secondary degree in engineering, computer science, technical diploma or equivalent experience
• Certifications: One or more industry-recognized certifications are strong assets. (e.g., Cisco,Microsoft, AWS).

About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iXTM, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.