AVP, Technology Infrastructure Operations – Command Center Monitoring

Responsibilities

• Leading and transforming enterprise-wide infrastructure operations, observability, and command center functions to ensure high availability, resilience, and performance across hybrid environments.
• Driving a proactive, intelligence-driven operations model leveraging AIOps, automation, and advanced analytics.
• Defining and implementing enterprise observability strategy (metrics, logs, traces, user experience).
• Driving adoption of AIOps and intelligent monitoring platforms to enable predictive insights and auto-remediation.
• Standardizing monitoring across applications, infrastructure, cloud, network, and databases.
• Improving MTTR, service visibility, and end-user experience through integrated observability.
• Driving operational excellence across Event, Incident, Problem, and Change Management processes.
• Establishing a proactive operations model focused on early detection, prevention, and rapid resolution.
• Ensuring accuracy, completeness, and governance of CMDB (Configuration Management Database).
• Driving service mapping across critical applications and infrastructure dependencies.
• Enabling impact analysis, root cause identification, and risk mitigation through CMDB maturity.
• Establishing monitoring and operations governance frameworks aligned with ITIL, ISO, and regulatory standards.
• Ensuring audit readiness (SOC, ISO, regulatory compliance) and adherence to policies.
• Defining KPIs, SLAs, and operational dashboards for leadership visibility and accountability.
• Driving automation across monitoring, alerting, and remediation workflows.
• Partnering with Cloud, Application, Network, Security, and Engineering teams to ensure service reliability.
• Providing executive reporting and insights on operational health, risks, and improvements.

Requirements

• A bachelor's degree in Computer Science, Engineering, or a related field, with a minimum of 8 years of experience in infrastructure monitoring.
• Proven leadership skills and the ability to mentor and guide a team of professionals.
• In-depth knowledge of AI and log monitoring tools, with a track record of successful implementation and management.
• Strong analytical and problem‐solving abilities, with a focus on identifying and resolving complex infrastructure issues.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.
• Experience in developing and implementing monitoring strategies, with a focus on process optimization.
• Familiarity with industry‐standard monitoring tools and technologies, and a willingness to stay updated with the latest advancements.
• A results‐driven approach, with a track record of achieving and exceeding monitoring‐related KPIs.
• Ability to work independently and manage multiple projects simultaneously, ensuring timely delivery.