COO / Head of Operations

Responsibilities

• As COO / Head of Operations, you are the operational and strategic sparring partner to the founder, Joel.
• You take ownership of delivery, team, and processes — and drive the AI‐first culture from within.
• You close the gap between growth ambitions and operational reality: you lead client projects independently, ensuring quality and on‐time delivery.
• At the same time, you build the internal structures that allow the agency to scale systematically.
• You independently lead the company’s most strategically demanding client projects.
• You run workshops, develop strategies, and oversee implementation by the team.
• You are the primary escalation point for clients and the team.
• You advance the Delivery team both technically and organizationally.

Requirements

• 5–8+ years of professional experience in online marketing, agency work, or consulting — including at least 2–3 years of true leadership responsibility.
• Deep understanding of performance marketing (LinkedIn Ads, Google Ads, Meta) — you can challenge concepts, numbers, and strategies on a technical level.
• Important: you can not only evaluate campaigns theoretically but also set them up and manage them yourself.
• Project management excellence: prioritization, structure, clear timelines, and consistent follow‐up.
• Confident with analytics & reporting (Looker Studio, GA4, Google Sheets) — you speak the language of data.
• AI‐first mindset — not just as a user but as a builder.
• Ideally experience with PE‐backed clients or mid‐market (Mittelstand) companies.