Customer Success Manager (f/m/d)

As a Customer Success Manager (f/m/d) at Alpas, you will be the primary driver of value for your accounts. In this role, you balance customer success with commercial ownership: you manage relationships, ensure smooth onboarding, and help customers achieve outcomes that drive product adoption. At the same time, you use these strong relationships to proactively secure contract renewals and drive expansion opportunities. TASKS * Own a portfolio of mid-market B2B customers to drive adoption, retention and expansion * Build trusted relationships with key stakeholders (executive sponsors and operational users) * Run scalable onboarding programs that shorten Time-to-Value and accelerate product adoption * Create and execute standardized Success Plans tied to customer goals and measurable KPIs (e.g., adoption, usage, renewal) * Use product and usage data to identify churn risk and upsell/cross-s