Operations Support Specialist (f/m/d)

At Drooms, the Operations Support Specialist (OSS) is integral to delivering exceptional customer service and maintaining operational excellence. You're the first point of handling 1st level inquiries with efficiency and expertise. You'll engage in specialized tasks like document redaction and indexing, plus provide critical support across all regions.

# What you'll do

• First-Level Support: Serve as the first point of contact for user inquiries, providing prompt and efficient assistance via telephone, email, and chat. Address common customer queries and issues, ensuring a high level of customer service
• Data Room Management: Support in the creation, management, and archiving of data rooms. Ensuring the integrity and security of confidential information stored within these rooms
• Additional Services Execution: Perform specialized services such as document redaction, indexing, structuring and other recurring data room tasks, adhering to the specified requirements and timelines across all regions
• Reporting: Data collection and reports creation for both customers and internal purposes
• Technical Issue Resolution: Resolving basic technical issues related to applications, firewalls, and other system components, liaising with the technical team when necessary
• USB Archiving: Oversee the creation, double checking and delivery of USB and online archives, ensuring accuracy and completeness
• Cross-Functional Collaboration: Work closely with various teams, including Customer Success Managers, Product Support Specialists and Sales, to ensure a seamless customer experience
• Administrative Support: Perform a range of administrative tasks to support the team, which includes contract termination tasks, contract checks, quality assurance tasks, and other tasks from other teams which is contributing to the overall efficiency and smooth running of operations

# What we are looking for

• 1+ years of experience in Customer Service and administrative tasks and MS Office with particular emphasis on Excel
• Hands-on mentality, customer & solution orientated, multi-tasking skills and good time and organization management
• Structured, detail oriented and well organized
• Technical affinity, proactivity, and awareness of how actions can affect the overall success of a project or company
• Fluent in German and English, additional language skills are advantageous

# Our Benefits

Living our values- Drooms is committed to support our employees the best way we can and from the very first day. We believe in a diverse, fun and inclusive workplace that fosters personal growth and allows space for innovation.

The following benefits are offered to our German employees:

• Mobile working
• 30 days of annual leave, plus national holidays
• Long service awards
• Contribution to pension scheme (BAV)
• Employee health initiatives
• EGYM Wellpass (gym membership contribution)
• Corporate Benefits
• Special leave days
• After work events and annual company parties

Want to shape how innovation meets execution in a fast-growing SaaS tech company? Join us and become the link between what we build and how the world experiences its value.

Please send us your CV in English! If you have any questions, please contact us.

Please note: Candidates are encouraged to apply directly. We will not take into consideration requests or candidate profiles sent by third-party recruiters and headhunters.

Why Drooms?

Your Success is Our Priority: From day one, Drooms is committed to your growth. Our tailored onboarding and training program is designed specifically for this role, empowering you to hit the ground running with clarity and confidence.

Curious about life at Drooms? Head over to our Careers Page for more insights and job opportunities Drooms Careers