Premium Support Specialist

Come and be yourself with us!

Being a Bobber means bringing your whole self to work - whether you're bubbly, shy, funny, bold, or something in between. We want you to feel confident to do your best work here.

About Us

HiBob is a fast-growing, global HR platform helping mid-sized businesses transform how they manage and engage with their workforce. Since 2015, we've supported over 3,000 companies worldwide, including Fulham FC, Airtasker, GoCardless, what3words and Fiverr. At HiBob, we pride ourselves on creating exceptional work experiences for our employees - who we affectionately call “Bobbers.”

About the Role

As a Premium Support Specialist, you'll be the dedicated expert and trusted partner for a portfolio of our most strategic enterprise accounts. This isn't your typical support role - you'll act as an extension of your clients' teams, building deep knowledge of their configurations, goals, and business cycles to deliver truly proactive, consultative support.

You'll combine technical depth with strong relationship-building skills, owning the full support experience for your accounts - from day-to-day troubleshooting through to planning and executing critical business events like compensation cycles, performance reviews, and year-end processes.

About You

You're someone who loves connecting with people and solving complex problems. You thrive in a fast-paced environment and have a natural ability to anticipate customer needs before they arise. You bring the right blend of technical know-how and consultative instinct - able to dive deep into a platform, understand a client's unique setup, and translate that into actionable, tailored guidance.

If you're energised by ownership, proactive problem-solving, and creating genuine impact for the customers you partner with, we'd love to meet you!