User Experience (UX) Actor

Production Assistant

Position Description: Production assistants are supporting field team members who participate during data collection sessions at approved commercial venues. Production Assistant performs venue-specific simulated activities to create a natural, realistic environment during data collection. Training will be conducted by TIAI and will cover venue-specific protocols, security and privacy requirements, and study procedures.

Main Responsibilities:

• Perform venue-specific simulated activities during Data Collection sessions.
• Simulate natural, common behaviors appropriate to the venue type, as directed by the approved Study Protocol
• Execute Universal Protocols at every venue: idle sitting/standing naturally, using digital devices, eating and snacking, packing/unpacking a bag, venue walkthrough, and object interaction under both nominal and low lighting conditions
• Represent and promote the TELUS International AI brand

This describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described.

Required Qualifications:

• Ability to perform naturalistic, scripted activities in commercial venue environments convincingly and consistently across the data collection sessions
• Ability to follow protocol instructions precisely and adapt to venue-specific activity requirements

Preferred Qualifications:

• Prior experience in a research study, data collection, or controlled environment setting
• Comfort and adaptability across diverse venue types

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first
• We embrace changes and innovate courageously
• We grow together through spirited teamwork

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iXTM, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.