Customer Success Manager

At rightflow, we’re transforming how legal service providers work. As our new Customer Success Manager, you’ll play a key role in ensuring our customers don’t just adopt rightflow — they thrive with it. You’ll guide them through the onboarding journey, support their transformation, and help unlock the full potential of our automation platform. TASKS Your core responsibilities: * Own the onboarding process: Guide new customers through setup, implementation, and rollout of rightflow in their organization. * Lead implementation workshops with customers to define goals, design workflows, and set them up for long-term success. * Ensure customer success: Train and support end-users, build learning paths, and support internal change processes. * Support customer growth: Answer questions, collect feedback, and coordinate solutions in collaboration with our support and product teams. * Drive chan