Manager - Business Analysis

Manager, Business Analysis

About TELUS Digital

TELUS Digital is an innovative and dynamic team committed to delivering exceptional digital experiences and solutions. We are passionate about driving positive business outcomes while enhancing our reputation and engaging team members globally.

Description and Requirements

As a Manager, Business Analysis, you serve as a key driver of enterprise financial strategy, ensuring critical priorities translate into profitable outcomes. In this role, you lead the business analysis function through rigorous financial analysis, cross-functional collaboration, and executive engagement to deliver measurable financial performance.You will surface strategic performance insights and align efforts across the organization to drive results. As a critical liaison between senior leadership and business stakeholders, you will establish robust financial interlock processes that ensure organizational priorities translate into tangible financial results and sustained profitability.

Key Responsibilities

• Drive executive discussion and strategic decision-making through comprehensive analysis of complex, multi-dimensional data
• Establish and maintain robust financial governance, planning, and interlock processes to ensure strong financial discipline across strategic priorities
• Conduct influential financial analysis including profitability modeling, margin optimization, and churn analysis to drive business performance
• Implement KPI tracking and reporting mechanisms to monitor progress against net savings targets and enable data-driven decision making
• Proactively identify risks, opportunities, and collective gross margin improvement initiatives
• Establish regular financial interlock cadences with business and regional CFO stakeholders to ensure alignment, transparency, and proactive issue resolution
• Craft and deliver high-quality executive presentations that effectively communicate strategies, initiatives, and results to senior leadership

Required & Preferred Qualifications

• Bachelor’s degree in Business or related field
• Proven experience in strategic financial analysis, reporting, and stakeholder management
• Advanced proficiency with Excel, financial modeling
• Excellent verbal and written communication skills, with the ability to translate data into executive insights
• Ability to manage multiple priorities in a dynamic and fast-paced environment
• Deep understanding of the digital and BPO landscape is an asset
• Proficient oral and written English

About Company

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iXTM, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.