Senior Software Engineer, Microsoft Dynamics 365

• Design and develop new cloud-oriented solutions on Microsoft Dynamics 365 Customer Engagement (CRM) Module.
• Perform feasibility assessments, planning, testing, and technical documentation for our implementation teams on the Microsoft Dynamics 365 CRM platform.
• Review business, functional, and technical requirements and translate these into technical solutions.
• Lead technical delivery of Dynamics 365 CE implementations including security, integration, data migration, and other solution components, while ensuring that application and solution design best practices are followed.
• Document, maintain, and update architectural, governance documentation and best practices.
• Define interfaces and develop code for modules across products or services and influence or drive architectural changes.
• Ensure consistent, usable, forward-looking, maintainable test infrastructure; draw from a large base of design patterns, is an expert in available technologies, and is adept at identifying practices that work well.
• Identify code across multiple code bases to optimize, refactor, and reuse code to improve performance and maintainability while ensuring maximum efficiency, effectiveness, and return on investment.
• Lead code reviews across the product or service, understand the root causes of issues, and find ways to resolve them.
• Proactively identify performance and availability issues, troubleshoot, provide effective options, and resolve issues in production that could span multiple product areas.
• Design products or services by using secure programming patterns and finding, fixing, and enhancing security in existing applications; ensure secure best practices are part of design and implementation of new features and applications.
• Construct and deliver proposed solution strategies for potential new technologies and work with architecture to review and approve proposals.
• Mentor and coach other software engineers, and proactively seek mentorship from others.
• Lead the effort in defining the engineering lifecycle and practices for the team and associated teams in partnership with the principal software engineer.
• Drive collaboration across multiple teams; find ways to accomplish more by enabling others.
• Anticipate business needs and present options to leadership and business stakeholders with product managers.

Requirements

• 10+ years of experience designing and driving implementation of large-scale software products or services that span multiple systems
• 8+ years of experience with Dynamics 365 CRM modules and functionality (Sales, Customer Service, Marketing/Customer Insights is a plus)
• 5+ years of experience with Microsoft Dynamics 365 CRM and Power Platform tools (Power Apps, Power Automate, Power BI)
• Experience in CIJ with unified and traditional routing
• Experience with data modeling, integration, and reporting using Dynamics 365 and Power Platform
• 5+ years of experience in administering Microsoft Dynamics 365 and Power Platform (Power Apps, Power Automate, Power BI)
• Expert knowledge of Microsoft Dataverse and its implementation
• Experience with modern development languages (ex. .NET core, C#, JavaScript, TypeScript, React, Python)
• Experience working on architectural design and analyzing the impact on cost, performance, reliability, and other KPIs
• Experience in creating Plugins, Workflows, and Custom API
• Experience with AI hub, copilot studio, building AI prompts to be used in power automate flows in Dynamics 365
• Experience with data streaming architecture and frameworks (ex. Kafka, ESB)
• Experience providing technical architecture direction and leadership to engineering teams
• Bachelor’s degree from an accredited college or university in Computer Science, Software Engineering, IS, MIS, or other technology degree or minimum 4 years of equivalent work experience and high school diploma/GED