Product Lead - Front Office - (CX, Sales, Service Marketing, Commerce)

Celonis is a global leader in Process Intelligence and Process Mining technology.

The Role

Build and lead a team of product managers that work directly with customers, account teams, and counterpart teams in Product and Engineering to exploit opportunities in the Front Office domain. Focus on productizing valuable and scalable use cases to shape the future of Process Intelligence.

The Work You’ll Do

• Lead a team of product managers, defining the product strategy and roadmap for the Front Office domain within the broader Business Apps strategy.
• Work closely with customers to understand their pain points, with a focus on Procurement (both direct and indirect) and adjacent areas.
• Be involved in all steps of the product development lifecycle from ideation to launch and scaling across all Celonis customers.
• Use the Celonis Process Intelligence Platform to develop innovative Front Office solutions.
• Collaborate with platform product managers and engineers to influence feature development.
• Work with the UX team to define the user experience for our products.
• Create alignment across key parts of the Celonis organization, including Product, Engineering, Product Marketing, Value Engineering and Sales.

Qualifications

• 8+ years of experience in operational Front Office functions such as Sales, Service, Marketing, or Commerce, or comparable roles.
• Deep understanding of Front Office solutions like CRM, sales and service automation, marketing and commerce platforms, and customer experience platforms.
• Comprehensive knowledge of CX market and industry trends.
• Strong expertise in product development and go‐to‐market strategies, with a track record of launching successful products.
• Experience in product marketing, messaging, and positioning.
• Proven ability to lead and manage high‐performing teams.
• Excellent stakeholder management across organizational functions.
• Strong verbal and written communication skills.
• Fluent in English (German is a plus).

Benefits

• Pioneer innovation with a global leader in Process Mining and the Process Intelligence Graph.
• Ownership from Day 1 with restricted stock units (RSUs) and merit‐based refresh grants.
• Inclusive parental leave: 24 weeks fully paid for primary carers and 12 weeks for supporting carers.
• Unlimited PTO (where available) and flexible hybrid work model.
• Continuous growth through learning framework, mentorship programs, and dedicated learning platform.
• Well‐being support: subsidized Wellhub memberships, mental health counseling, and wellness weeks.
• Sustainability focus: paid time off for volunteering through annual Impact Days.
• Global inclusion initiatives: Inclusion Think Tank and annual Inclusion Days.
• Mission‐driven work environment guided by Core Values: Live for Customer Value, The Best Team Wins, We Own It, Earth Is Our Future.